Privacy Policy

Information We Collect

When you interact with Saurya Saathi through our website or services, we may collect the following information:

• Contact details: name, phone number, email address
• Location information: city, district, and pin code for service area assessment
• Property details: roof type, electricity consumption, and system preferences you provide
• Communication records: enquiry forms, WhatsApp messages, and call records
• Usage data: pages visited, time spent, and browser information collected automatically

We only collect information that is necessary to provide our services or to improve your experience.

How We Use Your Information

The information we collect is used exclusively to:

• Process your site survey booking or service enquiry
• Contact you to schedule visits or follow up on your enquiry
• Assist with government subsidy applications on your behalf
• Send relevant updates about your installation or service
• Improve our website and service quality
• Comply with legal and regulatory obligations

We do not use your information for unsolicited marketing without your explicit consent.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in the following circumstances:

• Government portals: When processing PM Surya Ghar Yojana or other subsidy applications on your behalf, your name and Aadhaar-linked details are submitted to pmsuryaghar.gov.in and UPCL as required by the scheme
• Service partners: Authorised Saurya Saathi dealers or installation partners in your area, bound by confidentiality obligations
• Legal requirement: When required by law, court order, or regulatory authority

Any third party who receives your data is required to handle it in accordance with applicable data protection laws.

Data Storage and Security

Your data is stored securely on servers located in India. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or destruction.

We retain your data for as long as necessary to provide our services and comply with legal obligations. Customer records are typically retained for 7 years in accordance with applicable Indian accounting and regulatory requirements.

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use cookies for:

• Essential website functionality
• Understanding how visitors use our website (analytics)
• Remembering your preferences

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Objection: Object to processing of your data for certain purposes
• Withdrawal of consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@sauryasaathi.com. We will respond within 30 days.

Children's Privacy

Our services are intended for adults above 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.

Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please reach out.