Refund Policy

Site Survey

Saurya Saathi's site survey is completely free of charge. There is no fee for scheduling, conducting, or cancelling a site survey. No payment is taken at the site survey stage and therefore no refund is applicable.

Advance Payment Before Installation

If you have paid an advance amount to confirm your solar installation booking, the following refund terms apply:

• Cancellation before installation begins: Full refund of the advance amount, less any documented costs already incurred by Saurya Saathi (such as materials procured specifically for your order). Refund processed within 14 working days.
• Cancellation after materials have been procured: Partial refund after deducting the cost of materials procured and any applicable restocking charges. We will provide a detailed breakdown before processing.
• Cancellation due to our error or inability to complete the installation: Full refund of all amounts paid, processed within 7 working days.

Post Installation

Once the solar system has been successfully installed and commissioned, the installation fee is non-refundable. However, we stand fully behind the quality of our work.

If any defect arises from our installation workmanship within the warranty period, we will rectify it at no additional cost. This is not a refund but a service obligation we take seriously.

• Installation workmanship warranty: as specified in your service agreement
• Panel performance warranty: 25 years from manufacturer
• Inverter warranty: as per manufacturer terms, typically 5 to 10 years

Equipment and Materials

Solar panels, inverters, and mounting structures supplied by Saurya Saathi are sourced from reputed manufacturers and carry manufacturer warranties. Equipment refunds or replacements in the event of defects are governed by the respective manufacturer warranty terms.

Saurya Saathi will facilitate all warranty claims with manufacturers on your behalf as part of our ongoing service commitment.

Government Subsidy Amounts

The PM Surya Ghar Yojana subsidy is a direct benefit transfer from the Government of India to your bank account. Saurya Saathi facilitates the subsidy application process but does not receive or hold subsidy funds on your behalf.

Refund queries related to subsidy amounts must be directed to the PM Surya Ghar Yojana portal (pmsuryaghar.gov.in) or your DISCOM (UPCL for Uttarakhand customers). Saurya Saathi is not responsible for delays or changes in government subsidy disbursement.

Cancellation by Saurya Saathi

In the rare event that Saurya Saathi cancels a confirmed installation due to circumstances beyond our control (such as force majeure, unavailability of equipment, or regulatory changes), we will:

• Notify you as soon as possible with a clear explanation
• Offer a rescheduled installation date at no additional cost
• Provide a full refund of all amounts paid if you prefer not to reschedule

Refund Process

To request a refund, contact us through any of the following channels with your booking reference number and reason for the request:

• Email: hello@sauryasaathi.com
• Phone: +91 XX XXXX XXXX
• WhatsApp: +91 XX XXXX XXXX

Once your request is reviewed and approved, refunds will be processed to the original payment method within the timelines specified in the relevant section above. We will keep you informed at every step.

Questions and Disputes

We aim to resolve all refund queries fairly and quickly. If you are unsatisfied with our response, disputes may be escalated to the relevant consumer forum under the Consumer Protection Act, 2019.